DELIVERING...

Together with our partners, employees,
customers and suppliers we've achieved much
to be proud of
this year. From our work to build
Plan A into all M&S products and engage more
of our customers, to the programmes that
support thousands of people working in
our supply chains.

CHIEF EXECUTIVE'S OVERVIEW

...SUSTAINABLE VALUE

It is important that we regularly remind ourselves
that Plan A matters, because it maps out our route to sustainable success
as a truly multi-channel international retailer, enabling us to fulfil our core
purpose by Enhancing lives, Every day.

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HIGHLIGHTS

M&S OVERVIEW

Group Revenue
£10.3bn
level
Underlying Group Profit before Tax
£661.2m
+6.1%
Group Profit before Tax
£600.0m
+3.4%
Employees WorldWide
83,069
77%
ENGAGEMENT SCORE
NUMBER OF SUPPLIERS GLOBALLY
3,000
CO2 Emissions Net
0
tonnes
Gross
592,000
+4%
tonnes
Per 1,000 SQ FT
30
level
tonnes

PLAN A HIGHLIGHTS

Commitments
Achieved
47
Commitments
On Plan
39
Commitments
Not Achieved
9
Commitments
Behind Plan
2
Commitments
Not Started
4
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Plan A 2020 OVERVIEW

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