A DECADE OF DELIVERING


In January 2007, M&S launched Plan A: a five-year,
100-commitment, sustainable business programme. Plan A was designed to address the key environmental, social and ethical challenges facing M&S.

Ten years on, Plan A has evolved to create value for our customers, colleagues, shareholders, suppliers and the wider communities in which we operate.


THE FIRST TEN YEARS

THE EVOLUTION OF PLAN A

100

Commitments to be achieved by 2012

Plan A


Plan A Launched

No artificial colours or flavourings

No artificial colours or flavourings

We launched Plan A in January 2007, setting ambitious targets to make our operations carbon neutral and send no waste to landfill. All M&S stores promoted Plan A in their windows and appointed Plan A Champions.

We removed all artificial colours and flavourings in M&S foods in 2008, just one year after Plan A was launched.

1235 Years

125th Anniversary

Eco-Stores

Eco-Stores

94

Commitments achieved including carbon neutral operations and sending no waste to landfill

To celebrate our 125th anniversary, we launched a Fund Raising Challenge in 2009 that raised £2.8m for local charities.

We opened five Eco-stores across the UK by 2012, including our largest one to date, at Cheshire Oaks.

180

Commitments to be achieved by 2015

Shwopping

Shwopping

Plan A Quality

Plan A Quality

Two years after its launch in 2008, we gave M&S Clothing Exchange a makeover - restyled it as Shwopping and together with Oxfam, introduced the One Day Wardrobe Clear-out.

We committed to give every M&S product at least one Plan A quality by 2020 - targeting 50% by 2015. These included a wide range of social and environmental qualities such as sustainability sourced raw materials and Fairtrade payments.

Forever Fish

Forever Fish

38,000

In 2010, to promote energy efficiency at home we distributed energy monitors to M&S employees, totalling 38,000

138

commitments achieved and generated an annual benefit of £105m from Plan A

In 2011, we used money raised by charging for carrier bags to launch 'Forever Fish' with the Marine Conservation Society and WWF. It included annual beach, canal and river clean-up days across the UK, which ran until 2015.

100

commitments to be achieved by 2020

Make Your Mark

Make Your Mark launched

Getting local with Neighbourly

Getting local with Neighbourly

We launched Make Your Mark to help 5,000 unemployed young people get into work by 2016. Many of our suppliers followed suit with their own programmes and helped spark Movement to Work, a larger initiative that involved almost 200 companies.

In 2015, we teamed up with the Neighbourly social network to help our stores build better connections with local charities.

M&S and Solar energy

M&S and Solar energy

Global Community Programme

Global Community Programme

64

commitments achieved by 2017 and many of those remaining evolve into our latest targets

The UK's single largest roof mounted solar array installed at our Castle Donington warehouse in 2015.

We launched an ambitious range of projects to address social and environmental issues in countries where we source products.

We launched an updated version of Plan A in June 2017 with a renewed focus on engaging our customers on wellbeing, improving lives and caring for the planet.

Plan A objectives report

New Plan A objectives

100

commitments to be achieved by 2025

We believe that every life is special and deserves to be spent well.

At M&S, what really matters, is that everything we do has a positive impact on our collective wellbeing, communities and the planet. We will help 10 million people live happier, healthier lives, transform 1,000 communities and be a zero-waste business.

Plan A 2025 Objectives

Nourishing our wellbeing

We believe that taking care of ourselves is the first step to helping the people around us.

Transforming lives and communities

We believe we can achieve more together than we ever can on our own.

Caring for the planet we share

We believe that we should leave the planet better than we found it.

A DECADE OF DELIVERING

PLAN A QUALITY

4/5

OF ALL M&S PRODUCTS NOW HAVE AT LEAST ONE PLAN A QUALITY

As of April 2017, based on the volume of items sold worldwide, 79% of all M&S products now have at least one special Plan A quality.

More than 5.6 million customers have an M&S Sparks Card - and 93% of those have nominated a charity to support, helping to raise of a total of £2.4m for good causes since its launch in 2015.

Sparks

93%

OF ALL M&S CUSTOMERS WITH A SPARKS CARD HAVE CHOSEN A CHARITY

Sparks card model

Our Eat Well ranges have gone from strength to strength with healthier food now accounting for 41% our total food sales.

41%

OF TOTAL M&S FOOD SALES ARE HEALTHIER

healthier

ENERGY EFFICIENCY

39%

IMPROVEMENT IN ENERGY EFFICIENCY OVER TEN YEARS

We've improved our overall UK and ROI energy efficiency by 39% over the past ten years. All the electricity we procure is classified as renewable and 27% of our gas consumption has been replaced with bio-methane.

We've reduced the amount of waste we produce by 28% over the past ten years and have recycled all waste since 2012 using a range of material and energy recovery techniques.

We introduced a five pence carrier bag charge in 2008, helping to save over 4 billion bags. We've reduced our carrier bag usage by 80% since we launched Plan A.

80%

REDUCTION IN CARRIER BAG USAGE SINCE THE START OF PLAN A

Recycling and packaging

In 2014, we became the first UK retailer to achieve all three Carbon Trust Standards for Carbon, Waste and Water along with certification to the ISO 50001 energy management standard.

Carbon Trust Standard

In 2012, our UK and ROI stores, offices, warehouses and delivery fleets became carbon neutral and our worldwide operations followed suit in 2014. In 2015, we commissioned the UK's largest roof-mounted solar array at our Castle Donington warehouse and during 2016 we installed solar panels on eight M&S stores funded by our innovative M&S Energy Society Fund.

Truck

COMMUNITY INVESTMENT

£200m

DONATED AND RAISED FOR COMMUNITY PROGRAMMES

We've donated over £130m to community programmes and on top of this, helped to raise a further £70m. This has included a seven-year partnership with Macmillan Cancer Support's World's Biggest Coffee Morning.

Over the last ten years, we've helped more than 17,000 people from disadvantaged parts of the community through our Marks & Start and Make Your Mark work experience programmes - with over half of them going on to find work.

50%

HELPING PEOPLE FROM THE DISADVANTAGED COMMUNITY BACK TO WORK

Marks and Start

In 2016, we signed-up to the United Nations Global Compact and published our first ever Report on Human Rights. And in 2017, we were ranked as the top retailer and second-best company overall, in the inaugural Corporate Human Rights Benchmark. In addition to our Plan A report we've published a separate Human Rights update at marksandspencer.com/plana

Human rights

Between 2011 and 2015 we ran a series of very successful Big Beach Clean-up days. In 2015, we launched our Spark Something Good community volunteering events - and to date, we've inspired more than 4,000 volunteers, half of them customers, to support 240 different projects across 12 UK cities.

4,000+

VOLUNTEERS

Spark Something Good   Local engagement

SOURCING RAW MATERIALS

49%

OF OUR COTTON IS FROM MORE SUSTAINABLE SOURCES

Today, 49% of our cotton, 99% of our wood materials and 27% of our leather, come from more sustainable sources. All our palm oil is RSPO certified and all of our fish comes from the most sustainable sources available

We launched our Supplier Exchange programme in 2008 and then set targets to help our food suppliers' factories to meet clearly defined 'SILVER' sustainability levels. To date, 56% of M&S food is sourced from factories that have achieved this level. Also, 67% of our top 100 clothing factories have made key improvements to their energy efficiency.

56%

SILVER LEVEL SUSTAINABILITY PERFORMANCE

Sustainability

We published an interactive map online in 2016, providing details of all our clothing, accessories and footwear supplies. More recently, we've added details of our food suppliers to the map. See interactivemap.marksandspencer.com

Interactive map

In 2015, we launched our Global Community Programme to help people in key regions of the world where we source M&S products. We've helped more than 130,000 people through the programme so far and in addition, provided training about employee responsibilities and rights, health care, numeracy and literacy to more than 890,000 people.

890,000

PEOPLE IN OUR SUPPLY CHAINS HAVE BENEFITED FROM TRAINING

Helping people supply chain

LOOKING FORWARD, AND BACK

LOOKING FORWARD AND BACK

"We've achieved and learnt so much, delivered 296 commitments and received more than 240 awards in the last ten years - but this was just a dress rehearsal for the enormous, disruptive steps that M&S and every other business will need to take in the next decade to become truly sustainable."

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